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Welcome to Action Assist

Action Assist is an innovative online subscription offering which provides organisations with a secure encrypted web-based platform for the management of operational processes and data storage on the internet. The tool reduces the administration burden on stakeholders in the day to day operational running of the organisation and clearly assigns responsibility and accountability to all users.

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Recent Updates

To view the recent updates, please click here. Follow us on Twitter to keep up to date.

Implementation Methods

To view alternative implementation methods, please click here.

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Action Assist Modules

Action Assist can help your organisation in:

Complaints Management

Complaints Assist facilitates organisational management of complaints. Complaints can be received by one or more staff m...

Compliance Management

Compliance Assist assists organisations with their compliance to relevant laws, regulations, polices, standard operating...

Query Management

Query Assist assists organisations with the management and clearing of various types of queries. The identified queries ...

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Frequently Asked Questions

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Date Module Update
11 Jun 2017 SDBIP v5B A new Calculation Type "Zero Last Value" has been added to all SDBIP years running version 5B or later (2016 onwards). This Calculation Type is a combination of the Zero and Last Value calculation types in that, like the Last Value, the most recent update is recorded as the Overall result however, like Zero, the Actual must be less than the Target and Targets equal to zero are not ignored.
04 Jun 2017 System Reports A Maintenance Log Report has been added to the System Reports available to the Assist Administrator.
04 Jun 2017 SDBIP 2017/2018 The new SDBIP financial year 2017/2018 has gone live. Please contact your Business Partner for more information.
31 May 2017 IDP New module "IDP" has gone live. Contact your Business Partner for more information.
26 Feb 2017 Job Activities Library New module "Job Activities Library" has gone live. Please contact your Business Partner for more information.
13 Nov 2016 System Reports A new section called System Reports has been added for Assist Administrators. The Backup Log and System Updates reports are now available in the new section and two new reports, System Uptime report and Backup Test Log, have also been added.
06 Nov 2016 Users > Reset Password Updated the Reset Password functionality to include the ability to record how the reset password request was received, how the identity of the user was validated and unlock the user if they have been locked out due to too many failed password attempts.
13 Oct 2016 Users Fixed bug that displayed the incorrect password requirements on the Change Password page where the user was a Super User.
09 Oct 2016 Complaints Updated New & Update to prevent allocation of Complaints to Respondant Topics without an active admin.
09 Oct 2016 Complaints Updated Setup > Respondants to more clearly identify Topics without an active admin.
09 Oct 2016 Complaints Updated Report Generator to reflect the name of the user who posted an update if different from the respondant who performed the update.
11 Sep 2016 Document Management [v3] Basic document/folder search has been added to the View page. Advanced Search functionality will follow shortly.
11 Sep 2016 Users Added the option to export the User Detail Report to Microsoft Excel in CSV (plain text) format.
08 Sep 2016 Users Added new report: Password Activity Log Report
08 Sep 2016 Users Added new report: System Updates Log

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